We are here to answer your questions!

Shipping Your Items

Shipping destinations:

• We ship only in the USA

Shipping times:

• Orders take 7-14 business days to be delivered to you and we ship within 5-8 business days.
• Shipping time might vary depending on location, shipment method and other factors.
  

Shipping cost:

• Recently we have included the shipping prices into the price of the products.  This means that your total cost is shown up front with NO shipping cost surprises!  Enjoy!

Custom Orders

If you are uploading your own artwork there is a 24 hours artwork review stage and then once approved it goes into production. Production will take anywhere from 5-7 Business days for non cut and sew products  

Cut and sew products can take anywhere between 7-14 business days in production when we are at peak season volume  

Pre-Made Sample Orders

If you are ordering samples from our pre-designed sample store your order will be in production from anywhere between 5-7 business days and then it will ship.

Shipping

Depending on what shipping method you choose you can expect your order to be to you within 10-14 business days from the time you place your order.

Payments

You can select your preferred payment method at checkout.

• We accept both PayPal and Credit/Debit card payments through our PayPal processor.  You do not have to have a PayPal account to use the Credit/Debit card option.

We do not offer free samples, however, you can order pre-made samples from our wide selection of pre-designed samples for all of our products if you don't already have graphics to submit.

Returns & Refunds

Your 100% satisfaction is important for us. Because these products are custom made with your submitted artwork there are some things you need to know about returns or refunds.

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund or reprint.
• If the product is low quality due to submission of low quality artwork we do not offer a refund or reprint. Please make sure to follow the instructions and use our safe guide templates to create your artwork for our items.
• If you have an issue with your order please submit photos along with a description of the problem to support@mgoprint.com for review.